Get the help you need to make the most of Semawork. Find answers, connect with our team, and access resources to optimize your AI agents.
At Semawork, we believe that support isn't just about fixing problems—it's about ensuring your intelligent automation systems continue to deliver value as your business evolves. Our support philosophy is built on the understanding that your agents are living systems that need ongoing attention, optimization, and adaptation to remain effective.
When you work with us, support begins long before you encounter an issue. During implementation, we provide comprehensive training so your team understands how to monitor agents, interpret performance metrics, and make adjustments. We establish clear communication channels and response protocols so you know exactly how to reach us and what to expect when you do. This proactive approach means many potential issues are caught and resolved before they impact your operations.
After your agents are deployed, our support team monitors system health, performance metrics, and usage patterns. We proactively identify optimization opportunities, suggest improvements based on real-world usage, and help you take advantage of new capabilities as your agents learn and evolve. When issues do arise, we use a structured triage process that prioritizes based on impact—critical system failures get immediate attention, while optimization requests are scheduled based on business value.
The support lifecycle is designed to ensure your investment in intelligent automation continues to pay dividends. We're not just here to fix things when they break—we're here to help you get maximum value from your agents, discover new automation opportunities, and continuously improve your operations. Our goal is to make you successful with Semawork, and that means being available when you need us and proactive when you don't.
Get help via email within 24 hours
support@semawork.com
Response time: 24 hours
Chat with our support team in real-time
Available 9 AM - 6 PM PST
Response time: Immediate
Speak directly with our technical team
+1 (555) 123-4567
Response time: Immediate
24/7 support for critical issues
emergency@semawork.com
Response time: 1 hour
To create your first AI agent, log into your dashboard and click "Create Agent". Follow the guided setup process to define your agent's purpose, capabilities, and integration points.
We support 100+ integrations including Slack, Microsoft Teams, Salesforce, HubSpot, Zapier, and many more. You can also use our API to create custom integrations.
Basic setup typically takes 15-30 minutes. Complex workflows may require 1-2 hours. Our onboarding team is available to help accelerate the process.
First, check the agent's status in your dashboard. If it shows as offline, try restarting it. If the issue persists, check the logs for error messages and contact support.
Use our built-in workflow debugger to trace execution paths and identify bottlenecks. You can also enable detailed logging for more granular troubleshooting.
Yes, you can export agent configurations as JSON files from the dashboard. This is useful for backup purposes or migrating between environments.
We bill monthly or annually based on your plan. You can upgrade, downgrade, or cancel at any time. Changes take effect immediately with prorated billing.
If you exceed your agent limit, we'll notify you and suggest upgrading your plan. Existing agents continue to work, but you won't be able to create new ones until you upgrade.
We offer a 30-day money-back guarantee for all new subscriptions. Contact our billing team to process a refund if you're not satisfied with our service.
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Our support team is here to help you succeed. Don't hesitate to reach out with any questions or concerns.