Orchestration Blueprints

Multi-System Customer Support Blueprint

This blueprint orchestrates customer support workflows across Zendesk, Slack, knowledge bases, and CRM systems. When a support ticket arrives, Semawork orchestrates ticket classification, knowledge retrieval, customer context enrichment, and team notification. The blueprint demonstrates how Semawork coordinates multiple systems to provide comprehensive support workflows with intelligent routing and context awareness.

This blueprint shows how Semawork can orchestrate complex support workflows that span multiple tools, providing unified support operations while maintaining existing tool investments.

Data Pipeline Orchestration Blueprint

This blueprint orchestrates data pipeline workflows across data sources, transformation tools, and destination systems. Semawork coordinates data extraction, transformation, validation, and loading across multiple systems. The blueprint demonstrates how Semawork can orchestrate complex data workflows with error handling, retry logic, and data quality validation.

This blueprint shows how Semawork can orchestrate data workflows that span multiple systems, providing unified data operations while maintaining existing data tool investments.

Approval Workflow Blueprint

This blueprint orchestrates approval workflows across request systems, approval tools, and execution systems. Semawork coordinates request routing, approval notifications, approval tracking, and action execution. The blueprint demonstrates how Semawork can orchestrate approval workflows with intelligent routing, escalation logic, and audit trails.

Orchestration Layer Architecture

Semawork's orchestration layer sits above your existing tools, coordinating workflows without replacing them. The architecture includes intelligent routing, conditional logic, error handling, and observability. The orchestration layer understands your entire tool stack, makes intelligent routing decisions, coordinates multi-step workflows, and provides unified visibility. This architecture enables complex workflows while maintaining existing tool investments.

The orchestration layer architecture enables Semawork to coordinate workflows across diverse tools while maintaining tool independence. Each tool continues functioning as before, while Semawork adds orchestration capabilities.

Multi-Agent Coordination

Semawork uses multi-agent coordination to orchestrate complex workflows. Different agents handle different aspects of workflows—routing agents make routing decisions, execution agents execute actions, monitoring agents track progress, and coordination agents coordinate between agents. This multi-agent approach enables complex workflows with intelligent decision-making and coordination.

Multi-agent coordination enables Semawork to handle complex workflows that require multiple decision points and coordination steps. Agents work together to orchestrate workflows efficiently.

Error Handling and Resilience

The architecture includes comprehensive error handling and resilience patterns. When tools fail or errors occur, Semawork can retry with exponential backoff, route to alternative tools, or request human intervention. The system maintains workflow state, enables rollback, and provides error recovery. This resilience ensures workflows complete successfully even when individual tools experience issues.

Error handling and resilience patterns ensure workflows are robust and can handle failures gracefully. The system maintains workflow state and enables recovery from errors.

Unified Observability

The architecture provides unified observability across all orchestrated tools, tracking workflow execution, performance metrics, and errors. This unified visibility eliminates the need to check multiple tools to understand workflow status and provides complete visibility into orchestrated processes. Observability includes real-time monitoring, historical analysis, and performance optimization insights.

Blueprint Selection and Customization

Start by selecting a blueprint that matches your use case. Review blueprint architecture, flow steps, and benefits to understand how it works. Then customize the blueprint to match your specific tools, processes, and requirements. Customization includes configuring tool integrations, adjusting workflow logic, setting up approvals, and configuring observability. This customization ensures the blueprint works for your specific needs.

Blueprint customization enables organizations to adapt proven patterns to their specific needs while maintaining best practices. Customization is typically straightforward and can be done through configuration rather than code.

Integration Setup and Configuration

Set up integrations with your existing tools by configuring authentication, mapping data fields, and testing connections. Semawork integrates with tools through APIs, webhooks, or other interfaces. Integration setup includes configuring OAuth authentication, mapping custom fields, defining trigger conditions, and testing integrations. Once integrations are configured, workflows can orchestrate actions across tools.

Integration setup is typically straightforward, with Semawork handling API complexity and providing configuration interfaces. Most integrations can be set up in minutes rather than hours.

Workflow Testing and Validation

Test workflows thoroughly before deploying to production. Testing includes unit testing of individual steps, integration testing across tools, end-to-end testing of complete workflows, and performance testing. Validation ensures workflows work correctly, handle errors gracefully, and meet performance requirements. Once validated, workflows can be deployed to production with confidence.

Testing and validation ensure workflows work correctly and meet requirements before production deployment. Semawork provides testing tools and validation capabilities to support this process.

Deployment and Monitoring

Deploy workflows to production and monitor execution. Deployment includes configuring production settings, setting up monitoring, and establishing alerting. Once deployed, monitor workflow execution, track performance metrics, and respond to issues. Continuous monitoring ensures workflows perform well and enables optimization over time.

How does Semawork orchestrate multiple automation platforms like Make and Zapier?

Semawork acts as the orchestration layer above Make and Zapier, coordinating workflows that span both platforms along with other tools. When a workflow requires actions across multiple systems, Semawork intelligently routes tasks to the appropriate platform—using Make for complex transformations, Zapier for simple integrations, and coordinating the overall workflow flow. This provides unified orchestration while leveraging the strengths of each platform.

Can Semawork orchestrate workflows that include both OpenAI and Anthropic models?

Yes, Semawork excels at multi-LLM orchestration, routing requests to the most appropriate model based on task requirements. For complex reasoning tasks, it might use GPT-4; for long-context document analysis, it might use Claude; for simple tasks, it might use cost-effective models. The system can also coordinate multiple models for consensus-based decisions, providing intelligent routing and cost optimization across LLM providers.

How does Semawork integrate with legacy APIs and systems?

Semawork integrates with legacy APIs through standard REST and SOAP interfaces, allowing orchestration workflows to include legacy systems alongside modern tools. The system handles authentication, data transformation, error handling, and retries for legacy APIs, making them first-class citizens in orchestrated workflows. This enables organizations to modernize workflows incrementally without replacing legacy systems.

What happens when a workflow spans multiple tools and one fails?

Semawork provides intelligent error handling and retry logic for workflows that span multiple tools. If one tool fails, the system can retry with exponential backoff, route to alternative tools, or request human intervention depending on the error type and workflow configuration. The system maintains transaction-like consistency where possible and provides rollback capabilities for critical workflows.

How does unified observability work across orchestrated tools?

Semawork provides a single observability layer that tracks workflow execution across all orchestrated tools. You can see the complete workflow flow—which actions were taken in Make, which in Zapier, which in ServiceNow—in a unified dashboard. This eliminates the need to check multiple tools to understand workflow status and provides complete visibility into orchestrated processes.

Can I use these blueprints as templates for my own workflows?

Yes, these orchestration blueprints serve as architectural patterns that can be adapted to your specific needs. Each blueprint demonstrates how Semawork coordinates multiple tools, and you can customize the workflows, tools, and logic to match your requirements. The blueprints provide proven patterns for common orchestration scenarios, accelerating implementation while ensuring best practices.